Reference

Open with clear 8zz legal terms

8zz puts account terms, data choices, cookie use and India access rules in one legal page, so you know what applies before you open an account.

Account termsData choicesCookie useIndia access rules
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8zz Open with clear 8zz legal terms
CONTACT ROUTES

Start a legal support request

For legal questions, use the channel that matches your request so we can route it correctly. Account access, data changes and payment record queries need different checks, and we may ask you to confirm the email or mobile number linked to your account before we reply.

Team online

Legal email

Write to [email protected] for terms, privacy, cookie or account-data questions. Include your registered email or mobile number, but do not send passwords, UPI PINs or full card details in the message.

Account help

Use in-account help when your request concerns sign-in access, profile correction or verification status. We can match the query to your account faster after you confirm the same device or contact detail.

Payment records

For UPI, Paytm or PhonePe legal record queries, share the transaction reference, date and amount shown in your app. We use those details to trace records without asking for private PINs.

DATA CARE

Explore how we handle legal duties

Our legal handling focuses on account accuracy, data protection, cookie clarity and clear contact paths.

Account data

We use your name, contact details, device signals and account activity to maintain access, verify requests and keep records linked to the correct account. We do not ask for payment app PINs.

Cookie choices

Cookies help keep you signed in, remember basic settings and check whether a session looks unusual. Where choices are offered, you can adjust them through the cookie panel or browser settings.

Security checks

When a sign-in, withdrawal or profile change appears unusual, we may pause the action and ask for extra confirmation. This protects your account and gives us a clear record of the decision.

Record retention

We keep account and transaction records for legal, tax, security and dispute handling needs. When a record is no longer required, we remove it or reduce it so it no longer identifies you.

Change requests

You can ask us to correct profile details, update contact data or explain a record linked to your account. We may request proof before making changes that affect access or payments.

Lawful requests

If an authority sends a lawful request, we assess its scope before sharing account records. We disclose only what the request requires and keep an internal record of how it was handled.

Browse legal questions before account opening

These answers explain how our legal terms work in practical account situations. They cover access, data changes, cookies, payments and contact steps. If your question involves your own account, send us the linked contact detail so we can answer accurately.

Access depends on local law and is available where local law permits. If your location or account check shows that access should not be offered, we may restrict sign-in or account activity.

The terms shown on this page apply with any privacy, cookie and account rules presented during sign-up or sign-in. By continuing, you confirm that your details are accurate and that local law allows access.

Yes. Send the request through in-account help or [email protected] with your registered contact detail. We may ask for proof before changing data that affects identity checks, payments or account access.

We use transaction references, timestamps and account matching to trace wallet records and answer disputes. We do not need your UPI PIN, Paytm password or PhonePe login to handle a legal query.

Access may be paused when verification is incomplete, local law does not permit access, or account activity needs checking. We explain the next step through the contact details linked to your account.

Cookies support sign-in, session checks and basic settings. Where optional choices are available, you can manage them through the cookie panel or your browser, though some cookies are needed for account access.

Email [email protected] or use in-account help for account-linked requests. Include your registered email or mobile number, the issue date and any transaction reference, while keeping passwords and PINs private.

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